Forever Active, Quingo UK distributor - “So Happy I Chose a Quingo”

It never fails to put a smile on our face hearing from those of you who had had such a positive experience meeting with our team and getting on the road with your new Quingo. ,

We appreciate you taking the time out of your busy schedules to put pen to paper and let us know your thoughts on our service and products. 

Our aim when guiding your through the process of choosing a mobility scooter is to help take away any worries or uncertainties when considering which model to purchase. This is why Quingo and Age UK are working together to make this choice easier and safer. 

The Quingo range are the next generation of 5 wheel scooters featuring vastly enhanced stability, agility and comfort. We offer outstanding service and support every step of the way from initial assessment to aftercare- we are always on hand if you need us. All in all, we want to make the process of safely reconnecting to your community, family and friends as smooth and comfortable as possible. 

We would like to sincerely thank Mrs Gowan for her lovely letter detailing how pleased she is with her Quingo purchase and the staff members she dealt with: our Mr Andrew Catling and Mr Graham Lambert. Mrs Gowan highlighted how her scooter will make “such a difference” to her life and having it makes her feel confident while driving. She also told us that she was “Glad I choose a Quingo, which is the best.” 

Quingo Customer Feedback

"I chose Quingo which is the best"!

Quingo Customer Service Letter

If you’ve been thinking about getting in touch to tell us about any of your Quingo experiences, or want to give us your feedback - get in touch! 

We’d love to hear from you and will always endeavour to reply, as Mrs Julie Garrett from our Customer Services team has in this case. 

To talk to our dedicated team in person and find out more about the advantages of the Quingo range and for your free brochure, you can call us on FREEPHONE 0800 023 2577 and we’ll be more than happy to chat.

Speak to you soon!  

Features of Your Quingo

When choosing a mobility scooter, we know that one of the most important considerations for our customers is ensuring they can travel to their most frequent destinations safely, comfortably and hassle-free. Quingo 5-wheel scooters and their patented Quintell technology make this possible.  

Mrs Johnson told us that the best feature on her Quingo was its smoothness while climbing kerbs, something her previous traditional scooter could not do. Every Quingo scooter features Kerbmaster™, the world’s first powered anti-grounding and anti-tipping device. Kerbmaster™ drastically reduces the chance of your Quingo tipping when mounting higher kerbs where traditional scooters may become beached, leaving the driver in a dangerous situation.  

In addition to added stability, Quintell technology also allows for easier manoeuvring in tight spaces such as shops; a feature much appreciated by Mrs Barwise who commented on the “excellent steering” of her Quingo. Many traditional three or four wheeled scooters are harder to steer around tight corners due to their wide turning radius: Quingo’s five wheels make turning in tight spaces easy allowing you access to places which may cause difficulty for traditional 3 and 4 wheel scooters.  

Thank you to everyone who has let us know what the most important feature of their Quingo is. Do you think there is a feature missing from the list above which you find most essential? Please do let us know your thoughts in the comments section below.  

Stability and agility are just two of the many features that make Quingo scooters unique. To find out more about the advantages, call our friendly team today on FREEPHONE 0800 023 2577.  

Forever Active, Quingo UK distributor - The People Who Matter Most: Our Customers

In our last blog post, we shared some lovely comments received from our customers after meeting with our Quingo sales team for a scooter demonstration. 

Our customers are the best benchmark for assessing the quality of our product and service. 

We take customer feedback extremely seriously and are proud of the consistently high marks and comments we receive. 

Here are some recent survey results and comments considering Quingo pre-sales assessments and demonstrations, our customers' opinions on the quality of Quingo 5 wheel scooters compared to their traditional 3 and 4 wheel alternatives and how our customers rate Quingo aftercare…we’re delighted with the high marks! 

• In a survey of 10,000 people, our Quingo assessment scored an average of 9 out of 10 between 2007 and 2013. 
• In a survey of 5,000 people, 91% of those asked stated Quingo was better or much better than their previous scooter. 
• In a survey of 4,800 people, the average rating of Quingo aftercare was 9 out of 10 between 2007 and 2013. 

More information on the surveys and some recent feedback from Quingo Air, Vitess, Classic, Plus and Toura drivers are included in the graphic below: 

Quingo Customer Satisfaction

To arrange your FREE Quingo Blue Diamond Driver Check and demonstration, find out more about any scooter in our range or request your FREE brochure, give our friendly team a call on FREEPHONE 0800 731 3376.  

Forever Active, Quingo UK distributor - "Always Helpful" - Recent Feedback on our Friendly Quingo Demonstration Team

Our friendly staff at Quingo endeavour to make you feel at ease throughout your mobility scooter selection journey; from demonstration and assessment, all the way through purchase and aftersales. We know that buying a scooter is a considered decision which shouldn’t be rushed, which is why we make sure that our customers aren’t put under pressure at any point of the process. 

We would like to thank all our customers who have provided recent feedback after meeting with our sales team this week for a demonstration of our scooters. We appreciate hearing feedback from both those who have purchased a Quingo, and others who did not purchase as well. Here are some of the comments received this week from customers who went on to purchase a Quingo scooter. 

Mr John Russell from Norfolk commented on receiving a “first class” service. 

Ms A Thomson from Poole stated that her experience has been positive on each and every occasion. 

Prof Graham Falconer from Oxford commented on our swift and efficient service in solving his request.  

Mr Frederick Robert Myhill from Northumberland wrote to us to express that the sales process was problem-free and the team were helpful in sorting everything out.

Mrs Mcguire from Lancashire, who did not purchase a Quingo after her free demonstration, commented to say that the advisors were extremely helpful nonetheless. 

Our team carry out a thorough assessment during demonstration and provide expert tuition on the model’s different features to ensure that you have the chance to enquire about anything you may be unsure of.  

If you do feel unsatisfied with your experience, we strive to work together to resolve this quickly and professionally. In the rare instances that we do hear that there have been problems with your scooters, we aim to collect your vehicle as swiftly as possible and issue a full refund. We stay in contact during every step to check that our customers are satisfied and solve any difficulties. So keep your feedback coming, and thank you for taking the time to let us know what we can do to keep improving our service.  

Full information on this fantastic offer is included in the graphic below. If you would like to request a demonstration or or receive your full colour Quingo brochure, call us FREE on 0800 731 3376. We look forward to hearing from you!

The specialists from Handicap-Magazine report about the advantages of Quingo Mobility Scooters.

Handicap magazine in Germany recently highlighted the portability benefits of Quingo 5 wheel scooters in a feature article. 

The article explains how Quingo solves the problems presented when transporting traditional mobility scooters by car and explains how easy the loading and unloading process is with an adaptable 5 wheel Quingo. 

Additionally, the article presents the unique comfort and stability benefits of Quintell technology and the Flyte concept.

For more information on the transportability of any scooters in the Quingo range don't hesitate to give our friendly team a call on FREEPHONE 0800 023 2577.  

Handicap: The Magazine for Quality of Life

Safety and Stability

Two of the biggest concerns when choosing a mobility scooter suitable for you and your environment are the safety and stability of the models on the market. With its 5 wheels and unique Quintell technology, Quingo scooters are stable, comfortable and safe even on the bumpiest of roads and pavements. This patented technology ensures that every Quingo driver experiences the best anatomical driving position on each journey and provides peace of mind when tackling even the most demanding terrain and gradients. 

Through listening to our customers and embracing feedback, Quingo understands how important safety and comfort is when choosing the right mobility scooter for their needs. 

Mrs Sharp from Hull told us how important the comfort and safety advantages of Quingo 5 wheel scooters are to her and how these the unique features allow her to feel safer than equivalent 4 wheel alternatives:  

Kerbmaster™, the world’s first powered anti-grounding and anti-tipping device drastically reduces the chance of the Quingo tipping when mounting higher kerbs and eliminates the possibility of becoming beached when descending higher kerbs which can leave users stranded in a dangerous position. Mrs Mackley from Rochester told us how the kerb handling abilities of her Quingo removed the fear she had of tipping over and becoming trapped when out and about: 

We understand that deciding upon the right mobility scooter can be a daunting prospect and the Quingo team is on hand to help you through the process. Mrs J Crouth from Ashington recently test drove one of our 5 wheel scooters with the help of our friendly advisors and summed up how the Quingo experience compared to driving her previous 4 wheel scooter:  

5 wheel stability is just one of the many features that make Quingo different. To find out more about the advantages, call the friendly team for your free brochure or demonstration today on FREEPHONE 0800 023 2577.  

New manoeuvrability and recommended retail price study is good news for Quingo

An independent research study commissioned to look at the mobility scooter market in two key areas proves to be good news for the 5 wheel Quingo range. The study was conducted by Thorpe Associates, who are an international market research and benchmarking organisation. 

The study, carried out in November 2013, compared the turning radius of every mobility scooter currently available in the UK. In order to show a fair comparison across each class, the study took into account each class of vehicle, the vehicle’s length and its turning ability. It also reviewed the recommended retail prices of every scooter model currently available in the UK as at November 2013. 

The independent research concluded: 

For Turning Radius: 
Considering all segments of the market including transportable, class 2 and class 3 vehicles, Quingo 5 wheel mobility scooters are more manoeuvrable than their equivalent length 4 wheel competitors. 

For recommended retail price comparison: 
The study illustrated that although Quingo has many unique stability, agility and comfort advantages over traditional 3 and 4 wheel scooters, our 5 wheel scooters are by no means the most expensive on the market today. 

The data collected can be reviewed in the following tables, in which the Quingo models have been highlighted: 

For more information on this research study or the Quingo range of 5 wheel personal mobility vehicles, please call our dedicated team on FREEPHONE 0800 0857 555.