Quingo Scooters combating loneliness

UK distributor Forever Active discuss one of the most underestimated benefits of owning a scooter, beating the curse that is loneliness.
You can read it HERE

Quingo UK exclusive distributor share some customer feedback

Forever Active take great pride in their exemplary customer service

Here are just some of their customer's latest comments:

Miss Wall - Quingo Classic - "You won't believe the difference it has made! It's absolutely brilliant. I am out on it every day and I just love it. I am so glad I bought it."
Mr Richards - Quingo Air Mk2 - "It's brilliant; simply brilliant! Whoever thought of it is a genius. It's easy to take out of the car, put together and bingo! Off I go. I am really chuffed with your company"
Mr Pearce - Quingo Toura - "It's marvellous and I love it! It's better than my old one and the seat is so comfortable"
Mr Thompson - Quingo Flyte - "I am getting on very well with my Flyte; it's really brilliant" Vehicle: Ssangyong Tivoli
Mr Hunt - Quingo Plus - "It's a lovely little machine isn't it? You know that I bought this one as a spare in case my Toura is ever off the road and it's great, although the Toura is still my favourite. Thank you for everything you do for me"
Mrs Greaves - Quingo Air Mk2 - "It's great and I love it! It's lovely to go out and feel comfortable on the scooter. I am very pleased with everything you have all done for me. I am very satisfied."
Mr Brown - Quingo Flyte - "I took my scooter out yesterday and explored parts of the Town I had not seen for quite some time. I am delighted with the scooter's ability to tackle rough ground" - Vehicle: Citroen Berlingo
Mr Hope - Quingo Air Mk2 - "My scooter is brilliant; absolutely marvellous thank you."
Mrs Naish - Quingo Flyte - "I am thrilled to bits with my Flyte. It is making such a change to my life and has given me back my independence. It's absolutely fabulous! I will recommend you to everyone." Vehicle: Nissan Nv 200
Mr Brooks - Quingo Air Mk2 - "It's a vast improvement on the scooter I had before. Your engineer was very good."

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Gordon is in his Prime on his Quingo Flyte!

Gordon Prime holds the Legion D'honneur for his bravery in the D-Day landings where he drove an ammunition truck onto the beach and was a dispatch rider.

Gordon recently became a proud owner of a Quingo Flyte owner and visited a local airshow on it where he was photographed on his scooter next to a legendary Spitfire fighter, which he very kindly sent to Quingo. He tells us that it has returned his freedom and that he is once again able to get out and about again, and if anyone deserves to get their independence back it is one of our heroes!

In the years following the war Gordon worked in the motor industry and was involved various innovative developments and we are therefore very chuffed that he is so impressed with the engineering of the Flyte self loading portable mobility scooter, praise indeed!

Forever Active - Letter from happy customers

Forever active strives to give great customer service and often receive praise from customers it is always nice though when a customer goes the extra distance and sends a letter

Dear Sir

I am writing to thanks you for all your brilliant service on the purchase of our Quingo buggy.

I would like to say thank you to all your staff who were so kind and helpful to us. We wish you every success in the future.

Your Sincerely

Roy & Francis Wescombe
You can see the original letter here

Quingo exlusive UK dealer get's more great feedback

Eric Broadbent : "It has given me freedom & mobility to local areas that were only available by bus before."

Elizabeth Jack : "It was good to be able to speak to an advisor that took pride in their products and their knowledge. This has changed my life to be able to go to the shops and not need to hold family back when I am out!"

Mrs Claire Bird : "I have always encountered courtesy & excellent service whenever I have rung up for help or advice."

Mrs Marie Bird MBE : "It has been a pleasure dealing with Quingo - everyone concerned has been ver helpful."

Mr Bailey : "Graham was very polite, informative & knowledgable. Nothing was to much trouble, he answered all our questions."

Mrs Cleal speaking about the Air 2 she ordered : "I know I shall love going out on it, especially because of the legroom."

Quingo UK distributor, A letter from a happy customer

Dear Sirs

When I became the age of 79 I gave up driving, living on a good bus route & service, but, on reaching the age of 80, my walking was becoming more difficult, hip joint right side, gout in right foot, plus the bus service was cut, to go out required a taxi or lift from a friend. But one day I came across a leaflet on scooters, one being the 5 wheel Quingo. I made further enquiries, your representative called and I had a trial run and low and behold I decided to purchase one. The best I have ever done, freedom is back & reliability second to none. Good one Quingo 5 wheel mobility. A genuine benefit.

Yours Truly

John W Barber

Great Feefoo feedback for Quingo's UK distributor

Mr Brett wrote on feefo about his Toura Scooter and his customer journey with Quingo.

I am very pleased with my Toura 2 overall. The service I expected and received was excellent, from first contact to today. The sales people were professional, truthful, and very knowledgeable of the product. The people backing the sales department, who take care of customers have been in touch checking how I feel about the Toura 2 after a few weeks of using on a daily basis. I am convinced that the staff in this company really do believe in customer care and the excellence of their products. I have a partial paralasys on my left side which causes me to find the steering a little heavier in some situations than I would like, as a result Quingo are sending out an engineer to see if he can improve this problem, which is peculiar to me, not a fault with the scooter! This is service which is outstanding, after all the problem is me not the company.

I have had my Toura 2 for a few weeks now and love it. The comfort, the engineering, the look, the speed, the range. All of these things have impressed me. I have done 25 miles on one return trip getting home with just over half of the battery strength left. that`s a lot better better than my Pride Executive has ever done! The comfort was achieved by various adjustments carried out with me sitting on the scooter during the delivery, which was on date and during the hours agreed. The high quality engineering became obvious during trial previous to purchase and even more so during daily use. The speed is maintained at maximum even going up on ramps to bridges over roads and railways, which an be quite steep. Going down these same ramps speed was automatically controlled at below 10 mph. The cost of my Toura 2 was roughly £1000 more than my last scooter`s RRP. This will easily be recovered by the extra length of it`s lifespan and peace of mind due to projected service quality of the company and its products. I am happy to recommend this company and it`s product to anyone looking for high quality equipment.

Customer satisfaction is key to Quingo's UK distributor

These are just a few of the kind comments Quingo's UK dealer have recently received both directly in response to their surveys and via the independent review site feefo.

Mr Barber says of his Quingo Classic - "I'm getting on very well with my scooter. It is wonderful and I am thrilled to bits! It has made a big difference to my life; for example last Saturday I was able to go to the countryside and then into Town and back. I was out fully two hours and it hardly used any charge!"

Mr Kirtley was out on his Quingo Classic - on behalf of her husband, Mrs Kirtley said "He's getting on well and really enjoying his freedom"

Mr Harris is enjoying his Quingo Toura Mk2 - "The scooter is very good. It gets me to where I want to go and back again"

Mr Stevens is enjoying his independence on his Quingo Classic - "The scooter is fine and I don't have to rely on other people to do my shopping now"

Feefo

A big thank you to Mrs. Thame for this glowing report on her Quingo Classic

Service rating : Altogether a very efficient service from my initial enquiry to delivery of the scooter. Sales team and salesman very polite and helpful. The test drive was invaluable. I would certainly recommend Quingo.

Product : A very good looking product. Good stability and a comfortable ride. The extra wheels in the front are a boon for uneven pavements, dropdown and standard kerbs keeping the vehicle stable and making the driver feel safe. Steering superb. Can turn in an extremely small circle. Very useful. Only driving in a village where pavements are narrow the Quingo’s 25″ width makes driving and parking easier.

Mr Hagger says about his Plus

Service rating : very helpful & polite.

Product : Quingo Plus very good comfy ride, I can guarantee it is the best buy I have ever done.

Mr Sutton writes about his Vitess

Service rating : Very well demonstrated and explained. Long test drive.
Would not hesitate to recommend this company, excellent service.

Product : Excellent range, very comfortable and manoeuvrability is superb.

Mrs Andrews clearly enjoys her Air 2

Service rating : The person who demonstrated the Quingo was very thorough , told me all I needed to know, to help me make my choice. It was delivered by two very nice people who’d made sure I was happy with everything

Product : Very easy to manoeuvre, easily dismantled to put into the car and makes going out a pleasure.

If you are in the UK you can find out more about the Quingo Range by visiting the website HERE
If you are outside the UK you can get more information on the following website HERE

Forever Active, Quingo UK distributor - Customer Comments

The UK distributor of Quingo scooters takes customer satisfaction very seriously. To this end they undertake multiple surveys throughout their customer's journey through Quingo ownership. Here are a few comments.

"I found all aspects of my dealings with Quingo excellent which is why we bought a second Vitess"
Barbara Davis, Gloucester

"They keep in touch with you and ask you how you are with your scooter"
Mrs M Sanderson Newcastle upon Tyne

" The demonstrator and advisor was very good and answered all questions from my son and myself and gave me a good and long driving test."
Mr Richard Hardwicke, Cranfield

"I rate the Quingo Toura, it has a much better range & I particularly like the heated grips."
Mark Stove, Hereford

"Really liked the comfort and style, felt very happy with the way things were explained to me and the way he explained how it worked."
Mrs S La Fay, Totnes

"I found the scooter easy to use, very easy, and nifty on turning in the shops."
Margaret Harris, Bristol

"Steve was confident, caring, compassionate, knowledgeable about the quingos, informative & respectful of my needs - A lovely guy. I will benefit from being able to load and unload remotely and retaining my independence. Thank you for your help."
Carol Moore, Saxmundham

"We got on very well and all my questions were answered fully and politely, nothing was too much trouble. I will recommend your service to all my friends and family. Thank you very much for your help and advice."
Mrs M R May, Ashford

Quingo UK distributor, Forever Active announce new regional engineers

As part of an ongoing strategy to offer improved response times and service levels Quingo's UK distributor introduced three new regional, Delivery / Trainer / Inspector / Engineers to the national team in February.

The new team members are Steve Lowther for the South West, Gary Mullarkey for the North West and David Hoogerwerf for the North East.

From the very positive feedback that has been received from happy clients it is safe to say all of them are making a huge impact in their respective regions.

Congratulations are due!

Forever Active, Quingo UK distributor - 250th positive feedback!

AVC would like to congratulate our exclusive UK Quingo distributor on receiving it's 250th positive feedback from customers on independent review site feefo.

 

Forever Active consistenty achieve 99% Customer Service and 100% for Product Satisfaction! This reflects the care and attention to detail all the staff put in to looking after their customers. 

Well done and keep up the good work!

Forever Active, Quingo UK distributor - Customer feedback on Forever Active Advisor

It is always nice to get feedback on from our visits to customers.
We would like to thank Mr. Lees for his kind comments.

Dear Sirs
I had a demonstration of a new lightweight Quingo On Monday 7th March by Graham Lambert here at my home. The purpose of this letter is simply to sing the praises of Graham. He could not have been more helpful. In fact he was absolutely brilliant.
Please thank him for me.
Stuart Lees

Forever Active, Quingo UK distributor - Comments from our valued customers

Customer satisfaction is our main consideration at Quingo and we like to make sure our customers journey is pleasurable from start to finish. We follow up on every home assessment visit we make and every scooter we sell to make sure everyone is happy here are a few nice comments we have had lately.

Forever Active, Quingo UK distributor - Some lovely feedback for our in field assessors

Mrs P M Colclough

"My husband and I were informed and shown the Quingo Classic, which is great, really comfortable, just the right size and very easy to handle. Thank you, and a big thank you to Mr Steve Carter showing us the Classic Quingo, we have now ordered one!"
Quingo Classic
Mrs Joyce Laing
"We were very pleased with Paul the mobility advisor. He was very explicit and explained everything twice. His manner made us feel relaxed and cam over very well. He even listened to our comments."
Quingo Flyte
Mrs Jean Tock
"Mr Breden was very informative about your firm and products. He is very well mannered. I live alone but was soon at ease and able to concentrate. I enjoyed ever minute of the talk and test."
Quingo Plus
Eric R Griggs
"After two years of observation, I have concluded that a quingo is the safest vehicle for me. I was not pressured into buying."
Quingo Vitess
Ray Bell
"Compared with Eden Mobility it was like driving a Rolls Royce! Very comfortable, just a quality product, well pleased, thank you."
Quingo Vitess
Mary Gower
"Terry was very patient as I had previously had a fall on my 3 wheel scooter and was very nervous. However I enjoyed this test and look forward to my new scooter's arrival. Terry was very helpful & thorough."
Quingo Air
Kenneth Watson
"An exceptional performance throughout, from his early arrival to departure. Steve was courteous, friendly without being 'pushy', listened to us and answered all queries throughout. As pleasant a way of spending £3000 as I have experienced!"
Quingo Air
Miss J Maguire
"Nothing was too much trouble for Tim. He had the answers to all the questions I asked. Made the whiol;e process easy. I felt confident I have made a good decision."
Quingo Plus

Forever Active, Quingo UK distributor - Some lovely feedback for our in field assessors

Forever Active, the UK's Exclusive Distributor of Quingo receive fantastic feedback daily from their customers. Here is some examples of the amazing feedback:

Mrs Thorpe, Quingo Plus - " I do two journeys a week on my scooter and it has made all the difference in the world for me".

Mr Garratt, Quingo Flyte - "I'm getting on well with my scooter. There are 4 or 5 seaside places that I'm looking forward to visiting this summer".

Mrs James, Quingo Compact - "My scooter is absolutely brilliant. It's nice to get out and about".

 

Forever Active, Quingo UK distributor - Customer comments on Quingo mobility scooters

Forever Active, the UK's Exclusive Distributor of Quingo receive fantastic feedback daily from their customers. Here is some examples of the amazing feedback: 

Mrs Haslam - on behalf of his wife, Mr Haslam said "We are both very pleased with it. Your service department is very good and Amanda has been particularly helpful".

Mr Sanderson - "It is brilliant! It's the best scooter I have ever had". 

Mrs Heap - "It is lovely. My family is very pleased with it".

 

The Original Quingo in 1882!

We had to laugh when Quingo received this picture via Social Media - The original 5 wheel Quingo in 1882!

 

Quingo UK distributor, Forever Active - awarded the Feefo Gold Trusted Merchant Accreditation.

Forever Active, the UK's Exclusive Distributor of Quingo receive fantastic feedback from the independent Review centre Feefo and have been awarded for their fantastic products and service.

Quingo are delighted to announce they’ve achieved Feefo’s Gold Trusted Merchant Accreditation 2015. The criteria for this accreditation is very tough to achieve, this is awarded because of the feedback received directly from Quingo’s customers over the course of 2014. Quingo take great pride in the Feefo Gold Trusted award as it is a superb reflection of all the hard work at Quingo.  

Quingo UK distributor, Forever Active - Fantastic feedback: Forever Active

Forever Active, the UK's Exclusive Distributor of Quingo receive fantastic feedback daily from their customers. Here is some examples of the amazing feedback: 

"I'm having a great time with my scooter. I was able to go Christmas shopping with my daughter after I bought it" - Mrs Pilhearn 

"I am very pleased with my scooter. Your delivery service was excellent" - Mr Cotton 

"Its brilliant; absolutely brilliant. You're not having it back, that's for sure! Thank you so much" - Ms Theed 

"I'm really enjoying it and loves the scooter. It was brilliant the other day at the hospital because I didn't have to search around for a wheelchair" - Mr Payne

Forever Active, Quingo UK distributor - Customer Letter - Fantastic feedback

Forever active receive a lot of fantastic feedback regarding the products and service provided. This is a letter we received from a very happy customer Mrs Bysom.

Forever Active are always very grateful for any feedback on the Quingo products and service.